Privacy policy

Privacy Policy

Last Updated: July 21, 2025

At Novaile, we take your privacy seriously. We’re all about transparency and trust, so here’s a simple breakdown of how we collect, use, and protect your info when you shop with us.

What We Collect

When you place an order, sign up for early access, or join our email list, we may collect:

  • Your name

  • Email address

  • Shipping address

  • Phone number (if you provide it)

  • Purchase history

  • Website activity (like which pages you visit)

This helps us fulfil your order, keep you updated, and improve your experience on our site.

How We Use Your Info

We use your data to:

  • Process and ship your orders

  • Send order confirmations and tracking updates

  • Provide early access and exclusive drops (if you’re subscribed)

  • Improve our website and ads through tools like TikTok Pixel

  • Occasionally send marketing emails or texts if you've signed up for them

Don’t worry — we’ll never spam you, and you can unsubscribe anytime.

Do We Share Your Info?

We only share what’s needed to run our store smoothly. This includes:

  • Shopify (our website host)

  • Omnisend (for marketing emails/texts)

  • Royal Mail or our shipping partners (to get your package to you)

We’ll never sell your info. Ever.

Cookies & Tracking

We use cookies to:

  • Keep the site running properly

  • Remember what’s in your cart

  • Show you relevant ads on platforms like TikTok

You can manage or disable cookies in your browser settings if you want.

Your Rights

You can:

  • Ask us what info we hold about you

  • Request corrections

  • Ask us to delete your data (unless we legally need to keep it)

Just drop us an email at support@novaile.co and we’ll help you out.

Questions?

If you have any questions about how we handle your info, reach out at:

📩 support@novaile.co
🛍️ Novaile